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Privacy Policy

Last updated: April 27, 2026

1. Data Controller

The data controller for personal data processed through MINEHUG.com is:

DIGITERRMULTI LTD (Company Reg. No. HE 479772)
Kalymnou 1, "Q MERITO", 4th floor
Agios Nikolaos, Kamares, 6037, Larnaca, Cyprus
Email: [email protected]

2. Data We Collect

We collect the minimum amount of data necessary to process your purchase and deliver Virtual Items:

2.1. Data provided by you

  • Minecraft Nick — used to deliver purchased items to your in-game account.

2.2. Data collected automatically

  • IP address — for security, fraud prevention, and server logs.
  • Browser type and device information — for website functionality and analytics.
  • Language and currency preferences — stored in cookies to remember your settings.

2.3. Payment data

  • Transaction identifiers — received from SimPay (our payment processor) to match payments with orders.
  • Payment method type — (SMS, Paysafecard, or bank transfer) stored for record-keeping.
  • Transaction amount — stored for accounting and dispute resolution.

We do not collect or store credit card numbers, bank account details, Paysafecard PINs, or any other sensitive financial data. All payment processing is handled by SimPay.

3. Purpose and Legal Basis

We process personal data for the following purposes:

Purpose Legal Basis (GDPR)
Processing and delivering purchases Performance of a contract (Art. 6(1)(b))
Fraud prevention and security Legitimate interest (Art. 6(1)(f))
Tax and accounting obligations Legal obligation (Art. 6(1)(c))
Remembering language/currency preferences Legitimate interest (Art. 6(1)(f))

4. Cookies

We use the following cookies:

Cookie Purpose Duration
lang Stores your preferred language 1 year
currency Stores your preferred currency 1 year

These are strictly functional cookies required for the website to operate correctly. We do not use tracking cookies, advertising cookies, or any third-party analytics.

5. Data Sharing

We share personal data only with the following third parties, strictly as necessary:

  • SimPay (SimPay Sp. z o.o.) — payment processing. SimPay receives your transaction data to process payments. SimPay's privacy policy is available at simpay.pl/privacy.
  • Hosting provider — our servers are hosted on infrastructure located within the EU/EEA.

We do not sell, rent, or share your personal data with any other third parties for marketing or commercial purposes.

6. Data Retention

  • Transaction records (Minecraft nick, payment method, amount) — retained for 5 years for tax and accounting compliance.
  • Server logs (IP addresses) — retained for up to 90 days, then automatically deleted.
  • Cookies — expire after 1 year or upon manual deletion by the User.

7. Your Rights (GDPR)

If you are located in the EU/EEA, you have the following rights under the General Data Protection Regulation:

  • Right of access — request a copy of your personal data.
  • Right to rectification — request correction of inaccurate data.
  • Right to erasure — request deletion of your data (subject to legal retention requirements).
  • Right to restriction — request limitation of data processing.
  • Right to data portability — receive your data in a structured, machine-readable format.
  • Right to object — object to processing based on legitimate interest.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection of the Republic of Cyprus (dataprotection.gov.cy).

8. Children's Privacy

We do not knowingly collect personal data from children under 16 without parental consent. If you believe a child has made a purchase without authorization, contact us at [email protected] and we will take appropriate action.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

  • HTTPS encryption for all data in transit;
  • Secure, access-controlled database storage;
  • Regular security updates and monitoring.

No system is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify affected users and the relevant supervisory authority as required by GDPR.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact

For any questions or requests regarding your personal data, contact us at:

DIGITERRMULTI LTD
Kalymnou 1, "Q MERITO", 4th floor
Agios Nikolaos, Kamares, 6037, Larnaca, Cyprus
Email: [email protected]